The UC Support Rep is responsible for providing advanced technical support to Momentum’s direct business customers and Momentum resellers. There are three levels in support: Tier 1, Tier 2, and Voice Escalations.
GENERAL DUTIES AND RESPONSIBILITIES:
ADDITIONAL DUTIES AND RESPONSIBILITIES
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION & EXPERIENCE
KNOWLEDGE, SKILLS & ABILITIES
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: