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Implementation Project Manager

Momentum Telecom, a leading hosted VoIP, broadband services and unified communications provider, offers smart, customizable cloud solutions to direct subscribers and more than 400 partners nationwide. Momentum Telecom delivers superior quality products backed by a geo­ redundant network with 100% uptime and best-in-business customer service. Headquartered in Birmingham, AL, Momentum Telecom has additional offices in Kennesaw (GA), Lexington (KY), Philadelphia (PA), Warwick (NY) and Cartersville (GA).

 

SUMMARY:

The Implementation Project Manager will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation projects of Momentum hosted VoIP to small, mid-size and large businesses, and government, education and medical institutional customers. The individual in this role is primarily responsible for processing a customer order from time of signature to Support Handoff. The full implementation process will be managed on a per customer basis by the Project Manager in this role.

The Implementation Project Manager has a project coordination/management background, the ability to interface with all levels of customers, maintains a positive attitude, and thrives in a fast-paced environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Successfully guide and manage orders through the Implementation process. This process includes order accuracy verification, order entry, feature customization and device provisioning, coordinating all necessary department schedules per order (equipment, sales, billing, softeng, vendors), facilitate and monitor provisioning (rejections, letters of authorization, pending orders, local service freezes, etc).
  • This role will also be responsible for managing the entire project and overseeing the date/time of port to ensure a successful transition and perform any clean up or follow up activities (changes, internal cases, etc) upon request of customer or implementation/sales engineer.
  • Customer interactions to include but not limited to: set implementation expectations, review order for accuracy, coordinate times and dates, vendors, post implementation review, post order support prior to Retail Support Handoff.
  • Update documentation and process tracking in various internal systems (i.e. Salesforce, order tracking system, Reseller Portal) accurately and timely. Track and monitor process through Retail Support Handoff.

QUALIFICATIONS:

  • Must have the ability to use specialized software products which includes: Salesforce.com, Broadsoft, Level 3, Verizon, InPhonex
  • Strong verbal and written communicator
  • Demonstrate analytical capabilities with attention to detail
  • Proficient in MS Excel, MS Word, and MS PowerPoint
  • Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast paced environment.
  • Must have a strong work ethic
  • Must be available for after hours and on-call support.
  • Salesforce experience strongly preferred.
  • Telecom experience strongly preferred.
  • Self-motivated, independent worker with ability to work in a team environment
  • Excellent project coordinating skills, multi project management experience
  • Highly organized
  • Customer service oriented
  • Positive attitude

EDUCATION REQUIREMENTS:

  • Bachelor's Degree in related field; Business, Sales, or Marketing preferred
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